Quality Management & Standards

Build a Culture of Excellence Through Structured Quality Systems

At One Skill Training Centre Sdn Bhd, our Quality Management & Standards training empowers professionals to implement and sustain high-quality practices within their organizations. With a focus on internationally recognized systems like ISO 9001 and practical tools like SPC, MSA, and problem-solving frameworks, this program is tailored to enhance quality, consistency, and customer satisfaction.

Why Quality Management & Standards?

In an increasingly competitive marketplace, quality is not just a requirement—it’s a differentiator. Companies that commit to structured quality systems and continuous improvement stand out in performance, compliance, and customer trust. This program provides participants with the essential tools and knowledge to develop, implement, and audit effective quality management systems.

Participants will learn how to:

✅ Understand and implement ISO 9001 principles and structure
✅ Identify and eliminate quality issues through root cause analysis
✅ Apply data-driven decision-making using SPC and MSA
✅ Conduct meaningful internal audits for compliance and improvement
✅ Foster a quality-first mindset across teams

Training Topics Offered

🔹 ISO 9001 Quality Management System Overview

  • Understanding ISO 9001:2015 requirements and clauses

  • Building a quality management framework

  • Document control and process approach to quality

🔹 Root Cause Analysis and Problem Solving (8D, Fishbone)

  • The 8 Disciplines (8D) problem-solving method

  • Cause-and-effect (Fishbone/Ishikawa) diagram

  • Implementing corrective and preventive actions (CAPA)

🔹 Statistical Process Control (SPC)

  • Basics of process variation and control charts

  • Using SPC tools to monitor and improve process performance

  • Reducing defects and increasing consistency

🔹 Measurement System Analysis (MSA)

  • Evaluating accuracy, repeatability, and reproducibility

  • Gage R&R studies and measurement system validation

  • Ensuring reliable data collection and quality checks

🔹 Internal Auditing Techniques

  • Planning and conducting internal audits

  • Identifying non-conformities and opportunities for improvement

  • Reporting, follow-up, and continuous improvement integration

Who Should Attend?

  • Quality Assurance Managers and Engineers

  • Internal Auditors and Compliance Teams

  • Production and Process Managers

  • Continuous Improvement Specialists

  • Anyone involved in quality or regulatory compliance

Benefits of Our Training

✅ Globally Aligned Content
Training based on international standards and industry practices.

✅ Hands-On, Practical Learning
Real-world tools and templates for immediate application.

✅ HRDC-Claimable Courses
Eligible for Malaysia’s Human Resource Development Corporation funding.

✅ Customizable for Any Industry
Programs adaptable to manufacturing, services, and high-regulated sectors.

Create a foundation of quality that drives performance and customer trust.

Join One Skill Training Centre Sdn Bhd and lead your organization to quality excellence.

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